Privacy Policy

Who we are

This website, www.syp-mechanic.co.uk, is run by Mobile Mechanic Service Aylesham, a mobile car servicing and repair business based in Aylesham, Kent, CT3. The business is run by Petro Olekhnovych, who is the data controller for the personal information described on this page.

If you have any questions about your information, contact us on WhatsApp or by phone on 07563 350335, or by email at [email protected].

What information we collect

When you ask for a quote or book a job, we collect the details you choose to give us:

• Your name
• Your phone number
• Your postcode or town, so we know where the car is
• Your car registration, make and model, so we order the right parts
• The service you need, your preferred day and time, and any details about the problem

When you visit the website, Google Analytics collects information about how the site is used, such as the pages you view, how you arrived at the site, your approximate location (town or region), and the type of device and browser you use. This does not tell us your name.

How we collect it

• Quote form: when you press "Send via WhatsApp", the details you typed open in WhatsApp on your phone. Nothing is sent until you press send in WhatsApp. The form itself does not store your details on our website.
• WhatsApp and phone: when you message or call us directly.
• Appointment booking and contact pages: if you use these, your details are stored in our booking system (HighLevel), which we use to manage appointments.
• Google Analytics: through cookies and similar technology when you browse the site.

Why we use your information

We only use your information to:

• Reply to your enquiry and give you a quote
• Arrange, carry out and follow up on the work on your car
• Order the right parts for your vehicle
• Keep records of the work we have done, for warranty, accounts and tax
• Understand how people use the website so we can improve it

We do not sell your information, and we do not send you marketing messages unless you ask us to.

Our legal basis

• Contract: to give you a quote and carry out the work you ask for.
• Legal obligation: to keep business and tax records.
• Consent: for analytics cookies. You can withdraw consent at any time (see Cookies below).
• Legitimate interests: to run and improve our business, for example understanding which pages are useful.

Who we share it with

We only share your information with services that help us run the business:

• WhatsApp (Meta), when you message us
• HighLevel, which hosts this website and our booking system
• Google, for Google Analytics
• Parts suppliers, where we need your car registration to order the correct part
• Our accountant, and HMRC where the law requires it

Some of these companies may store data outside the UK. Where they do, they use legal safeguards approved under UK data protection law.

How long we keep it

• Enquiries that do not turn into a job: deleted within 12 months.
• Customer and job records: kept for 6 years after the job, for accounts and tax.
• Google Analytics data: kept for 14 months.

Cookies

Our website uses cookies from Google Analytics to count visits and see which pages are used. These cookies are not essential for the site to work. You can block or delete cookies in your browser settings at any time, and the site will still work normally.

Your rights

Under UK data protection law you have the right to:

• Ask for a copy of the information we hold about you
• Ask us to correct anything that is wrong
• Ask us to delete your information
• Object to or ask us to limit how we use it
• Withdraw consent for analytics cookies

To use any of these rights, contact us on 07563 350335 or at [email protected]. We will reply within one month.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.

Changes to this policy

We may update this page from time to time. The date at the top shows when it was last changed.